Refunds & Returns

We keep it simple.

You have 14 days from the date you receive your order to request a return. Items must be unworn, unused, with tags attached, and in original packaging, along with your receipt or proof of purchase.

To start a return, email us at hello@rippashot.com. Once approved, we'll send you a return shipping label and instructions. Items sent back without an approved return request won't be accepted.

Damages and Issues

Please inspect your order as soon as it arrives. If something's defective, damaged, or incorrect, let us know right away so we can make it right.

Non-Returnable Items

A few items can't be returned:

• Perishable goods (like candy)
• Sale items
• Gift cards

Not sure if your item qualifies? Just ask — we'll walk you through it.

Exchanges

The fastest way to get the right item is to return what you have and place a new order once your return is approved.

Refunds

Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 10 business days — though processing times can vary by bank or card provider. If it's been more than 15 business days since approval and you still haven't seen it, reach back out and we'll sort it out.